UtilitiesSunday, November 8
About 21,000 NES customers are behind on January storm bills, and December ends many plans
The Daily Hendersonville team
If you're behind on an NES bill from the January ice storm, call before the year ends. NES told WKRN that about 21,000 customers were behind as of earlier this week. NES says that doesn't mean all of those accounts face disconnection at once: it reviews each account individually, and December is the final month for many plans, not a universal deadline.
About 21,000 NES customers are behind on bills from the January storm
- 21,000
- customers behind on bills as of earlier this week
- 230,000
- customers who lost power in the January ice storm
- $500,000
- from NeedLink to help eligible customers
Sources: WKRN News 2, WZTV
WKRN reports District 12, which includes Hermitage, has about 2,300 customers with overdue balances. Council Member Erin Evans said some residents thought the payoff plan on their statement was a credit.
- Call: NES Customer Relations at 615-736-6900
- Online: nespower.com/helps for assistance resources
- Notices: sent this week to customers in default
NES moved from a pause on disconnections to payment plans that end in December
- Jan. 28NES suspends disconnections for nonpayment and waives late fees.
- JulySix-month payment arrangements start with the July bill.
- DecemberFinal month of the payment arrangements for many enrolled customers.
Sources: WKRN News 2, WZTV
Sources: WKRN News 2, WZTV